A: There are several ways to change your user codes. We can provide you with a manual that gives you step-by-step instructions on how to change them by yourself at home. This manual can also be found in our documents page. Another method would be to call our office or send us an e-mail and then we can change it for you remotely.

A: The alarm signals are transmitted from your home traditionally via a phone line. Now, however, the more popular and reliable method is to use an attached GSM radio which uses cell signal like your cell phone does. With the radio attached, the phone line becomes a back-up transmission or isn’t even needed.

A: in most cases, permits are not required for alarms. In some counties and towns, however, permits may be required and we will be able to provide you with this information when you sign up for central station monitoring.

A: In most cases, it is required that smoke detectors are cleaned and tested by a licensed professional once a year. CO detectors, batteries and your entire alarm system should be maintained at least every other year, if not every year.

A: if your alarm system is within 2 years old, it most likely can be easily upgraded with a nominal cost to have some of the more modern additional features such as remote arming, temperature control, light control and camera integration. If your system is older, it may still be able to be upgraded but this cost may be greater and there are no guarantees your specific alarm will be able to. We can assess your alarm and let you know both if your alarm can be upgraded and what the cost would be.

A: There is no reason. Contact us and we will come out and assess the existing alarm system and make any recommendations needed to ensure you have the proper security.

A: Yes, we provide all phases of CCTV for your home or business. These devices can also be added to your phone, laptop, or tablet for remote viewing.

A: Yes, most insurance companies typically provide 5 or 10 percent discounts if you install an alarm system.

A: Yes, we install both types of systems. After assessing your home or business, we will make recommendations for which type of system would work best for you.

A: In the event of a power failure, your alarm system will automatically switch to its battery backup to continue powering your alarm. Once power is restored, the alarm system will switch back to powering itself through your electricity and will recharge the battery on its own.

A: When your alarm system goes off, central station receives the signal and will call the number they have on your call list. If you provide them with the proper password, they will know it was a false signal and will cancel any dispatches. You can also call the central station directly and provide them with your name and password to cancel any dispatches.

A: If you accidentally set off your panic button the police will be dispatch without any calls to you. If you are aware that you have set it off accidentally you should call central station immediately but they will not be able to cancel the dispatch. You might also call your local precinct to make them aware of the situation.

A: Pets have been known to cause issues with motion detectors and glass-break detectors but with today’s technology pet immune motions are available. This does not guarantee that your pet will not set off the alarm but in most cases proper installation and adjustments will provide the protection you need without causing false alarms.

A: Yes it does. Please contact us before you initiate the switch so we can ensure your alarm system continues to operate correctly after you receive your new phone service.